The Robin | Bespoke Mini Bus Service | Forest of Dean and North Cotswold

Description

The Robin, a bespoke minibus service, has launched in the Cotswolds (a northern section) and the Forest of Dean (a southern section).

The Robin service uses a fully accessible minibus with journey bookings made on a first come first served basis.

The service

The software cleverly groups customer demands together in real time. You can book in advance on the website, phone app, or over the phone.

You can book between two weeks in advance and up to 1 hour before you want to travel. Search for a journey and you’ll be shown the best available options for your pick up and drop off.

Booking a journey

To book your journey it's super simple. We'll just need the following information from you:

• Where do you want to be picked up and dropped off?
• When you would like to travel and what time? Remember to select the "arrive by" option, if you need to get somewhere at a specific time!
• Do you need wheelchair access?

You'll then be presented with a list of journey options that suit your needs. Choose your option and confirm the journey. You will receive an email confirmation of your journey straight away.

Two text message reminders (or mobile app notifications) will be sent the day of your journey. The first will be 30 minutes before your pick-up time and the second will be 10 minutes before. If there are any delays (more than 10 minutes) or interruptions you will be notified (text message or via the app) straight away.

Further Contact Information

You can book between two weeks in advance and up to one hour before you want to travel. Search or ask about a journey and you’ll be shown the best available options for your pick up and drop off.

Book over the phone - call The Robin call centre on 0345 2638139 - pay the driver (cash or contactless)

Book via the website - pay via the website or choose to pay the driver

Book via the phone app (Apple or Android) - pay via the app or choose to pay the driver

If you have a question about a booking you’ve already made, cancellation, delay or refund, we suggest calling us

When is this service open?

The service will run in both areas from 7:00am to 7:00pm, Monday to Saturday.

We might have increased or decreased capacity at different times, so if there is any confusion please feel free to phone The Robin call centre on 0345 2638139.

• There is no service on Christmas Day, Boxing Day and New Year’s Day
• The service will continue to run on all bank holidays

Cost Information

Is the service or activity free?:

• No

Costs:

Please see our fare prices below for a single journey. Prices are for both areas.

Distance	Fare (single journey)	Concessionary Pass Holder**	Child fare (15 Years and Under)
0 – 7 miles	£2.50	FREE	£1.50
7.1 + miles	£4.00	FREE	£3.00

**Concessionary passes must be presented when boarding the The Robin vehicle and scanned on the ticket machine reader when you board.

Everyone can travel

Absolutely anyone can travel on the service.

Online bookings can be made by over 16s. A journey can also be booked on behalf of someone younger who'd like to use The Robin.